Refund & Return Policy

At MAETON, we carefully prepare each piece to ensure our customers have a wonderful shopping experience.

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges for reasons such as change of mind, personal preference, or incorrect selection.

Please carefully review product details before placing your order.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us within 5 days of delivery.

Please include your order number and photos showing the condition of the item so we can review the issue and assist you accordingly.

About Our Materials

Natural materials such as pearls and gemstones may vary slightly in shape, color, and appearance.

These unique characteristics are part of the beauty of natural materials, and MAETON celebrates the individuality and uniqueness of each piece.

We appreciate your understanding and hope you enjoy your MAETON jewelry.